Strategy for Improving Public Service Performance in the Kotamobagu Resort Police

Abstract

The focus of this research is 1) The strategy for improving public service performance at the Kotamobagu Police Department is studied from the core strategy, consequence strategy, customer strategy, supervision strategy, and cultural strategy; 2)Factors that determine successful implementationThe strategy to improve public service performance at the Kotamobagu Police Department is studied from tangible resources and intangible resources. The approach used in this research is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation and documentation studies. TechniqueData analysis in this research was carried out by data reduction, data presentation and drawing conclusions/verificationThe research results show that 1) Efforts to improve public service performance at the Kotamobagu Police are carried out through a comprehensive and sustainable strategy through core strategy, consequence strategy, customer strategy, supervision strategy and cultural strategy. However, the implementation of the core strategy has not been optimal because the performance of public services at the Kotamobagu Police Department has not met the target; 2) Tangible resources and intangible resourcesare factors that support successful implementationstrategy to improve the performance of public services at the Kotamobagu Police Department, so that the work can be completed well.