Influences of Work-Life Balance and Workload to the Employee Performance Through Job Satisfaction in the Inspectorate Office of the Government of North Sulawesi Province

Abstract

In the midst of an era of globalization and increasingly fierce competition, public organizations in Indonesia are increasingly realizing the importance of employee performance in achieving organizational goals and providing quality public services. Employee performance is a key factor that greatly influences the success of an organization, especially in the public sector which has a big responsibility in providing services to the community. The aim of the research is to analyze the influence of work life balance, workload on employee performance through job satisfaction at the Regional Inspectorate of North Sulawesi Province. The sampling technique uses purposive sampling. The research sample was Expert Auditors and PPUPD with a total of 100 respondents. Then, the analysis method uses a structural equation model (SEM) with the SmartPLS version 3 application. The research results show that work life balance and workload have a positive and significant effect on job satisfaction and employee performance at the Regional Inspectorate of North Sulawesi Province. Apart from that, job satisfaction can act as a mediator in the relationship between work life balance and workload on employee performance at the Regional Inspectorate of North Sulawesi Province. Optimal work life balance can increase job satisfaction because employees feel they can cope with work demands while still having time for their personal lives. Workers who successfully achieve this balance tend to demonstrate superior performance, driven by high levels of energy and motivation to complete work tasks with efficiency. Meanwhile, a balanced workload can also increase job satisfaction, because employees feel able to complete their tasks without feeling too pressured or burdened. Good workload management can not only increase productivity, but also give employees tasks that are clear and can be handled efficiently, encouraging efficiency in carrying out work.