SCIENTIFIC AND PRACTICAL BASES OF CONCEPTS OF SERVICE QUALITY AND EFFICIENCY IN HOTEL BUSINESS. Information Horizons: American Journal of Library and Information Science Innovation (2993-2777), [S. l.], v. 2, n. 2, p. 64–68, 2024. Disponível em: https://grnjournal.us/index.php/AJLISI/article/view/3457. Acesso em: 26 jan. 2026.